Privacy Policy

We collect information necessary to provide you with secure access to our digital designs. This includes:

• Account Details: Name, email address, phone contact, and password (securely encrypted).
• Billing Information: Transaction records, order history, and billing addresses. We do not collect or store credit card numbers or UPI PINs.
• Usage Data: IP address, browser type, access times, and logs of download activity (used to prevent license abuse).

Your information is processed for specific, transparent purposes:

• To process transactions, generate invoices, and deliver digital design files.
• To verify purchases and manage download access to your owned files.
• To provide customer support and troubleshoot file compatibility issues.
• To prevent unauthorized file distribution, account abuse, and payment fraud.
• To send periodic newsletters or product updates (you may unsubscribe at any time).

We implement robust, industry-standard security protocols to protect your personal details:

Firebase Architecture: Authentication and user records are handled securely using Firebase Auth and protected using Firestore Rules to prevent unauthorized read/write access.

Razorpay Checkout: Payments are processed through secure external gateways. We do not store, process, or view payment credentials (e.g. card number, CVV, or banking details) on our servers.

We use cookies and local browser storage to keep you logged in, save your preferences, and maintain your wishlist.

You can disable cookies in your browser settings, but doing so will log you out and limit your ability to purchase, wishlist, or download embroidery files.